Thursday, September 13, 2012

A few months on...

My IBM Corporate Service Corp experience is still on my mind, even 4 months later. I look at photos taken in India and find myself smiling at forgotten memories and fun experiences, as we all do when looking at travel pictures. What I also find, is that I am reflecting on what I have learned about the world since India. I am much more compassionate to people from other cultures and have a desire to learn more about other places in the world.

I also feel like a little piece of me is still India and a little piece of India belongs to me. So when I watched this short, 4 minute clip on a simple act of leadership that took place recently in Bangalore by IBMers, I found myself crying. Crying with happiness but also understanding. It is worth watching.

I want to share some other video clips with you. You may have recalled in an earlier post that I talked about a local film crew following us around for a few days. Here they captured our thoughts, feelings and the work we did with our NGO.Check out that blog entry to set the scene for the videos below and see the-behind the-scenes photos (it is interesting to compare these to the videos!)

The videos have now been released and I am so excited to share this with you. They are all short in duration, ranging from 2-4 minutes. Here is our story...

First- my introductory video (1 min 31 secs).

The next three videos take you on a journey with us and our NGO. See what we saw, hear what we worked on. Here (3 mins 28secs) we discuss Concept Society and the role we will play in helping our client achieve her goals. 

In this video (2 mins 50 secs) you will see us just before we engage with a family who will benefit from the goal of our project. Meet our NGO director Hemal, who was one of the most inspiring women I've met in my life.

Here (2 mins 01secs) we share some career advice with little Rahul, the son of the family we had met.

And finally, here (1 min 17 secs) are my thoughts after meeting the family.

Enjoy! I hope you like them :)

Saturday, April 21, 2012

Saying goodbye..

What a day.

Before going on this assignment to India, I spoke with many CSC-Alumni who had told me how hard it was to say goodbye to their CSC teams on the last night. I envied the connections that they evidently had with their group but I'll admit, I wasn't so sure that it was a typical experience- I mean, how do you get so close to a group of strangers all from different cultures in 4 short weeks?

Today I found out exactly how close you can become to a group of strangers all from different cultures in 4 short weeks. Even writing this blog, now thinking of the team has made me start to cry again. Where do I even begin to explain this part of the journey?

Through-out the course of this month, we have consistently been referred to as an 'international team'. Of course working for IBM, we work with our international teams every day through conference calls and virtual chat sessions. However this was the first time I had been part of a team that boasted of 12 people from 9 different countries. It was the first time that I had spent 3 months working with a team like this,  preparing for the assignment via conference calls at midnight. Meeting this international group of people  for the first time whether it be at airports, transfer hotels or the lobby of the Lemon Tree hotel was a new experience for me with an international team.

Spending almost every waking hour with someone(s) from this team over 4 weeks bonds you in a certain way. Being in a foreign country, especially a non-tourist destination, forms you as a group even when you are still learning to recognise one another with names to match faces. You are being referred to as that 'international team' and I felt really proud to belong to something such as that. Being the youngest of the group (marginally by about 2 years) I felt an extra privilege to belong to this group membership. I felt proud that as an individual, I had done something right along the way in my life to earn me a place here in this team.

It even goes beyond the fact we are in a foreign country. It is what we are doing here. To be asked regularly "Are you a study group or friends" by interested locals, there was something neat about being able to say 'Actually, we work for IBM and are here to help NGO's in Indore". This group of strangers, united by a place of employment have somehow been able to fly on average 15-20 hours around the world to help people and society in a developing city- that alone brings you together as a group. Without even needing to question it, I can anticipate how this group of 12 would respond to various topics such as empowerment, the environment, poverty, racism, disease, crime and helping others. They would respond the same as I would, with empathy and a passion to create positive change, a willingness to help without wanting a single thing in return.

There are many beautiful people in this world but equally there are many people closed off to some parts of life as such is their life journey. So it is a relief to spend time in the company of fellow minded people. We all choose our friends based on similarities and as you get older, you only keep those close around you who share the same mindsets. But there is something so refreshingly pure and ethereal to know that there are other people in the world who want to do good. It validates my view of the world and I happily continue to wear my rose-tinted glasses.

We spent our weekends exploring Madhya Pradesh and being new in India, there was much we had to adjust too. On days walking around a new town, in the scorching heat- we shared water bottles between 5 of us. 'Normal' tendencies to keep your germs to yourself are removed when you are brought down to the human need to hydrate, to survive.

Different bonding occurs between the men and the women. It is with the women whom you have only meet a week earlier that you have frank conversations about toilet etiquette and tips when you find yourself presented with a toilet in the ground, rather than an upright chair- sharing information that you normally don't even talk to those close to you back home. It moves past the personal distance and into a community spirit of caring, ensuring that everyone is comfortable.

Personal space is also redefined as you adapt to new modes of travel. Fitting 3 adults into a rickshaw that is designed for the much small size of our Indian counterparts, we learned to sit close, touching - unlike our stiff ramod straight backs when we use public transporation back in our home countries. And if this wasn't a transgression enough, we fit 5 of us into a rickshaw one day to get from A to B. Entirely, another level of friendship. From the second week, I heard conversations and offers to visit various home countries and now we are at the end of the assignment, I know the people that are going to be at the top of my list to visit in the next few years.

It is during the work we do with our NGO's, that allow us to form a working relationship with our sub-teams, 3 of us in total. Over time, this naturally develops into a friendship when the chemistry is right. With the 12 of us broken down into 4 teams of 3, you were given the chance to really learn about two other people from other countries. I was really lucky and pleased to find that our group of 3 had the right chemistry to work together from day one. Tyler (from Canada) and Anika (from Germany) were friendly, individuals in their own right but representative of their backgrounds and countries in such a way that many laughs were shared when the 3 of us couldn't understand the phrases/words we each used to describe things.

You form these deeper connections with your sub-team because they are witness to your way of working, they are in a position to give you feedback and to congratulate your efforts. They keenly watch you interact with the client because it a group success and we all want to do well. They become the people you sometimes seek out in a bigger group because you are most familiar with them. Kabi (our in-country contact) said that we look for sameness in one another in these situations and there are many psychological theories from social psychology that certainly support this and I was fortunate that not only did I have my sub-team to default to, there were others that I felt close to as well because there was compatibility. Alas, I had the pleasure of learning more about Patrick (from Brazil) and Paul (from the US) and I felt like I had a little go-to group of sorts that I could interact with, whether I wanted a gym buddy or a shopping day, someone to have a joke with or a friend to play pool and have a drink with.

That is why, as I sat alone in the car when being driven back to the Indore airport to eventually make my way back to Australia that I started to cry. I cried when I said goodbye to these new friends at the hotel, especially the ones you couldn't say the right words to, when it was too hard. But sitting there alone, having been part of something special and knowing that it was now over, was harder than I thought. I wish I could say that I delicately wept a few tears, whilst looking demure there in the backseat, but sadly, that was not the case. I cried to myself and tried to control my emotions. Even when the driver tried to help by asking me questions he already knew the answers to, I did managed to answer, briefly acting normal, until I would start to think and then cry again.

What made it harder on that drive to the airport, was seeing the people of Indore as I left. Once upon a time, it was a myriad of visuals and complexity of life that I could not make sense of. But today I knew why the man was pushing the cart full of stock down the road- it was so he could make way to his post where he would remain for the rest of the day to sell his products and make a living. It was the fact that I could now understand that the group of people standing together near a stand, they stop to drink sugar-cane juice, a refreshing taste during the hot day. I now understood why some people were washing in the streets, having seen slum communities. Having all this new knowledge meant that I changed. And I guess I cried a little for myself, knowing that this part of me wouldn't exist again. Because it was something unique, almost like a cosmic energy that you should treasure, knowing that it cannot be recreated.  But you have faith that you will experience the next one.

So.

I did change, just as I was told I would. I changed, even when I thought it would only happen to a small degree. I changed in a way that its basis is grounded and so desperately needed that there is no way I would have guessed that this is the change that would have happened. I didn't know that I needed this.

Change has become addictive and I will now willingly join the ranks of those CSC-Alumni who almost seemed obsessed in their happiness of CSC memories and their flowing wishes of goodwill. I will become that same ambassador and even if you work in a place that doesn't have a program like this, I urge you to do something different. I used my skills to help other parts of humanity. That changed me. What would change you?

I can't think of a more perfect way to end this blog post, than by sharing this short video with you. Our incredibly funny and lively team member Maco (from Chile) made this for our group, check it out :)

Maco's video gift to the CSC-India17 team

CSC Social Night

Whilst we worked long days and did our best for our clients, we made time to have a little fun as well :) Tyler, Anika and myself came up with the idea to host a CSC Social Night. Here is how it went:

First we wrote handwritten invitations, with origami envelopes made by Anika. Each person received one of these under their door
We set up the room, hiring a projector so we could have a slide show of our pictures through-out the night
We set the ground rules
We ensured everyone received a proper 'welcome'. Buying what we would call 'lays' but they have another name here in India which I forget. These are necklaces made with fresh flowers. Part 1 of the traditional welcome.
The second part is when you visit a temple or village, you are typically given a red mark on forehead, I believe as the sign of the third eye. We settled with giving everyone one of Anika's bindi's. Here is Maco being welcomed.
Paul is being welcomed
Masashi, being welcomed into our party
Amalia is now in our party
Zach joins the ranks
As does Patrick, already an expect in the traditional ways
Our first party guests!
We offer them pizza
We drew a raffle...
Where Masashi had to wear the dress for drawing the booby prize and Paul won the chocolate prize
We played a story writing game, where you could only write one line of the story at a time, fold it down and leave on 3 words visible on the next line for the following person to continue with. Paul had the job of reading out our story at the end.
Next up, was a game invented by Masashi. Instead of the normal Chinese whispers, you had to describe an item to the person next to you and they then had to describe what they thought it was to the person next to them....very very funny. "It's soft....."
Haha love Paul's expression
Much laughter as the person at the end of the circle reveals what they think the item was. They were wrong.
Quick break for refreshments before our next game...
One that involved tinfoil!! We had a small team tinfoil competition
Our team was Captain TinFoil
Our b-boy group
Deliberating the many crazy poses
Many laughs had  by all, great night.
Thanks for playing everyone :)

Wednesday, April 18, 2012

Meeting with a Minister and a press conference

To add another experience to our list, we were invited to participate in a press conference with 5-10 different papers in Indore. On the day, we had about 5 turn up and ask some questions. Here is a pictorial story board of how this went:

Mamtha is briefing us whilst we are waiting for the press to arrive
Concept Society Sub-Team. I could try and look less bored next time
Smiling now- I probably had found the cookies on the table
Coffee break time
This lovely lady from the other group's NGO came up to me and complimented me on my 'pretty eyes'. Was very sweet.
Group photo on the stairs. This location may have been my suggestion....
And I was even shameless enough to ask the hotel worker to go downstairs and take our picture from that angle as well..teeehee
Here are some of the write-ups in various papers the next day. There were a few also in Hindi but I've only shared the English ones below:






On Sunday of the third weekend, the Concept Society sub-team (Tyler, Anika and I) were extremely lucky to get some time with the Minister of Industrial Affairs (State), Mr. Kailash Vijaywargiya. This was extremely lucky because the minister is an incredibly busy man, often working from 7am to 2am the following day. The meeting between the Minister and our NGO, Hemal was quite critical in obtaining approval for the start up of the Women's Resource Centre which has been our scope of work for this assignment.

It can take quite some time to get a 1:1 meeting with a minister and at the last minute, we were advised that as he was home sick for the day- he would be able to see us. This made us scratch our heads a little as in our cultures, if you were home sick on a Sunday, you wouldn't be seeing anyone for work. Not to forget that India has a 6 day work week and Sunday is their only day of rest.

Apparently ministers do not get much of a personal life (an openly stated fact). So on our way to his house (his personal residence that he has lived in for 40 years and has since turned the bottom level into offices), we asked Hemal how much time we would be able to get with the minister for this meeting? Hemal replied that as he was home and not well, many people would be visiting him to wish him a fast recovery but to also share their requests for help. An individual may get 2 minutes and a corporate meeting such as ours might be lucky enough to get 15. This put a good perspective on what to expect. As we turned up to the house (which interestingly is in Old Indore- as he chooses to remain in his family home and be surrounded by his 'people' rather than take a government house elsewhere), we were slightly surprised to see people spilling out on to the streets to meet him.

We were taken into a waiting room as we had a corporate meeting booked where we waited with some other people. Some time later, after being offered refreshments, the minister walked in. He sat on the couch next to Tyler and we all said hello. It was from here the business meeting started, the minister still had the hospital tape on his hand from his hospitalization the previous night.  Not long after the meeting started, he wanted to ensure we had enough refreshments but after he heard that Tyler had declined because he was not feeling well, he quickly summoned some butter milk to help settle Tyler's stomach. A very personable and almost quietly spoken man, but it was very clear that that he felt strongly about the work he did and had a deep passion to connect with his people. It was an honour to meet him.

Through out the meeting we talked about the Women's Resource Centre, mentioning that we understood his wife also worked in women empowerment NGO's. He said some words in Hindi to his associate and a few minutes later, his wife walked in, her two small dogs following close behind. It was great to have the opportunity to meet her and she was very warm and engaging.

35 minutes later and our meeting concluded. A great success. Here our photos from the day:

The Minister, Tyler, Hemal, me and Anika
Hemal speaking with the Minister of Industrial Affairs (State)
Tyler, Anika, the Minister, his wife, Hemal, me and another more senior member of government (the minister's senior) who happened to walk into the room toward the end of our meeting. We were able to meet him as well.

"In matters of truth and justice, there is no difference between large and small problems, for issues concerning the treatment of people are all the same". Albert Einstein

Change is an adventure

"Think of managing change as an adventure. It tests your skills and abilities. It brings forth talent that may have been dormant. Change is also a training ground for leadership. When we think of leaders, we remember times of change, innovation and conflict. Leadership is often about shaping a new way of life. To do that, you must advance change, take risks and accept responsibility for making change happen" - Charles E. Rice, CEO of Barnett Bank

Tuesday, April 17, 2012

Ujjain and a tour guide

On our second weekend for this assignment, we spent a day in Ujjain (an hour from Indore). As this was the Easter Sunday for some, we thought it would be fitting to visit some temples in India. We have been told that Ujjain is one of the holy cities of India and thus organised ourselves a bus and a tour guide for the day (who looked eerily like Tiger Woods).

Our first stop was River Shipra, a river that people will come to bathe, spiritually cleanse and wash their clothes. An interesting mix of activities. Whilst it is not Varanasi, you get the idea. Here are some photos of the river bank:

River Shipra




Temples along the river
River Shipra
River Shipra
A family that asked if we would take a picture of them. It is very interesting as we get asked this a lot and it's not like they will ever see a copy of the picture, nor are you asked to be with them in the picture. It makes me think about where the need comes from where they want to exist in a strangers memories...what drives that I wonder?
On the banks of River Shipra
On the banks of River Shipra
I have to apologise for my lack of interesting photos of this location. For some reason, when visiting this river, I felt really really uncomfortable to take any photos of my surroundings. I know that there were others around me who were doing so but there was just this feeling in the air... It made me think of a life that was a constant struggle and that those the people around me who were performing these activities in the water; just seemed to deserve the privacy to be left alone, left alone to exist in the way they do, without me gawking at them.

There were plenty of visions here to see.  I will share a story with you that Maria had told me she saw when we were there. She watched a man walk carefully into the water, holding a white bag as if it were very precious. Slowly he opened the bag and gently tipped the ashes into the water. He stood for a moment as if saying goodbye. He then stepped away, suddenly throwing away that white bag away from him carelessly into the water as if it were a piece of rubbish that he could disregard. What do we read from this? What do we assume from this? Is our perception of his behaviour accurate or was something else going on? If it were right, how is it that the same space exists for saying goodbye to loved ones but at the same time it is used as a garbage can?

We moved on to the next sight and it was here we quickly realised that our tour guide was less of a tour guide and more of a dodgy con man. He didn't come out to each temple with us to explain what we were seeing. If he did leave the air-conditioned bus, it was only to walk us so far near the temple and then show us where to take off our shoes. But he did not follow us into the temple to explain the various sights and sounds. It was for this reason alone that I didn't fall in love with Ujjain, because I did not understand what I was seeing.

There was one temple however that he did accompany us to and it was literally one of the most painful experiences of my life. Why you might ask?

Have a look at this photo:

Looks like a normal outdoor area, does it not?
WELL IT WASN'T!

It was the hottest piece of stone I have ever walked across in my life. You literally had to run across the stone as fast as you could and even then you could feel the burning of your flesh. Anika and I had a pedicure the previous day so our poor baby skin was crying out in pain :(

Here are some pictures from around the caves:









After running across the hot burning stone, we had to basically crawl (well, sort of crawl. Ok we weren't on our hands and knees or anything, but there was a severe forward bend to get in) through an opening in a cave. It was hard to get into as the opening was quite small and once we made our way underground, we were immediately drenched as it was so humid. As seen below:

Mere seconds I tell you!
Once we were in the cave, these were the sorts of things we could see:





And then it was time to come back out into the scorching sun. I was seriously not looking forward to the 30 second journey across the stone as it was that painful. It was the sort of pain where you could not even grit your teeth and bear it, you were more like 'I think something is wrong'.

Scorching sun
Now I don't know what happened to our tour guide in that cave but when we came out, he decided to turn a little weird. He engaged me in a very direct conversation about my marriage status and upon finding out that it was nil he then continued along his investigative line of questioning. Questions like: How long have I been in a relationship for? Am I going to get married? Imagine if we were married? How long am I going to wait until I get married? In an attempt to end the conversation I said that I intend on being married in the next 2-3 years.

His response? "Oh, ma'am..If I were your boyfriend I could not wait 2-3 years to have beauty like yours. If I had you and your beauty as a man, I would be given much confidence". Now as I write it out as a sentence it doesn't sound as creepy as it felt when he was saying it to me. There was definitely some suggestion and innuendo through-out the conversation, more direct than I had experienced since being in India.

We moved on to our next temple and I enjoyed (as always) watching the kids interact in their local habitat:

Little babies lining up to get lollies
 Ever complained about getting water? I would imagine not compared to these people:



One of our last temples for the day:




It is quite a common sight to see buildings and concrete fences built around a tree such as this one.
Our tour guide (who remained in the car for these temple visits) had managed to move on to the suggestion of me finding him an Australian bride. I flatly told him that is not how things work in Australia.

We had reached the end of the 'tour' and he had been telling us all about an NGO he had been working with. He had said that should we like, we could financially contribute to his NGO as a group. He suggested we take some time and let him know. Ten minutes later, from the front seat of the van, he turns around and tips his baseball cap upside down and passes it around to collect money for his 'NGO'. By this stage we are all fed up of him so we donated a few dollars just to finish the day as quickly as possible.

But not without his parting comment to each of us, the one he said to me? "You need to go for morning walks as you are getting a bit fatty".

My friend, that is not how you go about getting a bride. Good luck with the rest of your life.

(Too harsh for a blog post ending?)

Haha, I am not worried by this at all and I share the story as the sheer audacity of the entire day did actually amaze me. I suppose we were due for one dodgy experience in a different country where we have been very lucky so far.

Here are all of us very happy at our late lunch in Ujjain without the tour guide:

#ibmcsc